Refund policy

No Returns
All sales are final. We do not accept returns under any circumstances, including but not limited to:

• Change of mind
• Wrong purchase
• Incorrect installation

No Refunds
We do not offer refunds for any products purchased from our store unless the product is received damaged or defective. Please ensure that you have selected the correct product, quantity, and specifications before completing your purchase.

Damaged or Defective Items
If a product is received damaged or defective, please report it to us within 7 days of delivery. We may offer a replacement or exchange if the product qualifies under manufacturer defects, subject to verification and in compliance with applicable consumer protection laws. This does not constitute a general return or refund.

Agreement
By purchasing from HansgroheDirect, you acknowledge and accept this No Return & No Refund Policy. Please note that this policy does not waive your statutory rights for defective or unsafe products.